Teignbridge Letting Company’s Policies, Processes & Procedures to help Tenants in TLC managed properties understand their responsibilities.

We are committed to providing a professional service to tenant’s landlord and a Duty of Care to tenants to ensure that their occupation is as smooth running and hassle-free as possible.

The rental procedure through TLC will have been explained to you when you viewed the property. However, we know there’s a lot to take in and remember in a very short 10-15 minute meeting, so you will have been given a letter summarising the procedure along with a copy of the EPC and the appropriate application forms.  All adults who are going to be living in the property will need to go through the referencing checks and should be included as tenants on the Tenancy Agreement.

Subject to those referencing checks and enquiries tenants are usually offered an Assured Shorthold tenancy with an initial six month fixed term. This offer letter usually includes a draft of the actual Agreement, confirmation of what Rent and Deposit will be required and by when and further information on the way that TLC deals with Tenants’ Deposits.


When Tenants first move into a property let through TLC an appointment will be made to arrange for the handover of the property. This process takes about 40-50 minutes and involves the checking of the detailed Inventory; confirmation of photographs taken as part of that Inventory; the taking of meter readings; checking of all documentation such as Gas Safety Certificates, User Instruction books etc; explanation of Repair Procedures and location of stopcocks, electric trips etc and finally the handover of the keys.

Whilst there are always exceptions, short-term lets, changes in circumstances etc, you are likely to want to stay in the property and, as long as both parties are happy with the situation after six months, you will probably roll on to a periodic tenancy once that first 6 months expires.

Your Tenancy Agreement should always be the first place to check if you are unsure of your responsibilities in respect of any issue to do with the property you have chosen to make your home. Standard Procedures and Policies on such things as taking on a pet and what to do when you leave a TLC property are available on this website.

If in doubt please do not hesitate to call the TLC Office – we are here to help.